Refund Policy
Here's how returns, refunds, and cancellations are handled — including eligibility windows, what qualifies, and how to start a request.
Last updated: July 2026Last updated: July 2026
What Qualifies for a Refund
Damaged or incorrect orders
If your order arrives damaged, incomplete, or different from what you ordered, you're eligible for a replacement or refund. Contact us within 7 days of delivery with photos of the item and packaging so we can investigate.
Quality discrepancies
If a product does not match the specifications listed on its Certificate of Analysis, contact us with your order number and batch information so we can review the discrepancy and determine next steps.
Order cancellations
Orders can be canceled for a full refund only if they have not yet been processed or shipped. Once an order has been packed or dispatched, it can no longer be canceled.
How to Request a Refund
Contact us first
Reach out through our Contact page with your order number, the reason for your request, and any relevant photos. This helps us resolve your request as quickly as possible.
What we'll ask for
- Order number
- Photos of the product and packaging (for damage or discrepancy claims)
- Batch number, if related to a testing/quality concern
Review process
Once we receive your request, we'll review it and follow up within a few business days with a resolution — a replacement, a refund, or a request for additional information if needed.
Refund Timing
Processing time
Approved refunds are processed back to your original payment method within 5–10 business days. The exact time it takes to appear on your statement depends on your bank or card issuer.
Refund method
Refunds are issued to the original payment method used at checkout. We are unable to issue refunds to a different card, account, or payment method.
Exceptions
No returns once shipped
Due to the nature of the products we sell, we are unable to accept returns of unopened or opened products once an order has shipped, outside of the damaged, incorrect, or quality-discrepancy cases described above. This policy protects the integrity of every batch we distribute.
Change of mind
We're unable to offer refunds for orders that were correctly fulfilled simply due to a change of mind after shipment.
Sale or discounted items
Items purchased on sale or with a discount code are eligible for the same refund terms as full-price items, unless otherwise noted at checkout.
Have a specific concern about an order? Reach out through our Contact page with your order number and we'll take a look right away.
